When ordering is available, shipping methods and charges are shown at checkout.
We do not promise a specific processing time or arrival date, a free-shipping threshold, a carrier, or a ship-from warehouse or country. Any estimate shown at checkout or in an order update is an estimate and is not a guaranteed arrival date.
If tracking is available for an accepted order, it will be included in an order update. For order-specific help, use our Contact page or call +1 (213) 527-6665.
Last updated: September 17, 2026
Every Terrapot Planters order leaves our fulfilment partner with a tracking number, and we email that number to you as soon as it is issued.
Orders are picked, packed, and handed to the carrier within 3–5 business days (Monday–Friday, excluding public holidays).
Estimated delivery for United States addresses is 3–8 business days after dispatch. Remote areas can take longer, and carrier delays are outside our control.
Tracking numbers can need 24–48 hours to show their first scan. If a tracking number has not updated for 30 business days, contact us and we will reship the order or refund it.
We can change or cancel an order only before it is picked. Contact us as soon as possible and we will tell you whether the order is still open.
Email support@terrapotplanters.com and we will reply within one business day.
Terrapot Planters is an online store serving customers in the United States, operated from Los Angeles, CA 90006, United States. For any question about this policy, email support@terrapotplanters.com.